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Privacy Policy

Last Updated: September 20, 2021

Commitment to Privacy

We at IME Pay are committed towards protecting the privacy of our customers using policies regarding the collection, usage, and disclosure of the information provided to the customer. IME Digital and all of its staff members shall be committed to respect and protect the privacy of its customers.

All the personal information about the customers provided on transaction forms, application forms, annual reports, etc., shall be deemed confidential. Any such information collected from the customer shall be in possession of the company and be kept confidential. It shall be passed on to a statutory body only in accordance with the existing law. Further, staff members, officials, or the management body shall not disclose any information provided to the Financial Information Unit, NRB nor divulge the facts/confidentiality of the document that has/had come into knowledge during investigation and inquiry or during the execution of own duties to any other persons including the customers through any means except under the circumstances as may be required by the prevailing laws.

Personally identifiable information includes all information to identify an individual user.

The information we collect

Information is collected as per the Directives made by Nepal Rastra Bank.

  • Unverified User
  • Mobile Number

  • Full Name

  • Agent / Distributor / SubAgent / Merchant Registration

  • Mobile Number
  • Name of the Agent Business (registered business only)
  • Personal details of the directors
  • Business Type
  • Registration Certificate
  • Address (State, District, Municipality/Village Municipality, Ward Number, City, Street/Tole)
  • Secondary contact details
  • Bank Details (Optional)
  • Business Document PAN, MOA, AOA

  • License (if any)

  • Verified User Enrollment

  • Mobile Number
  • First, middle and last Name
  • Gender
  • Date Of Birth
  • Nationality
  • Father/Husband Name
  • Grandfather Name
  • Marital Status
  • Occupation
  • Email
  • Current and Permanent Address (State, District, Municipality/Village Municipality, Ward Number)
  • Proof of identity (citizenship, Voters ID, passport, valid driving license)

IME Digital also collects sensitive personal information such as passwords, financial information (bank details), and location details for providing products and services via mobile and website.

We may also hold information related to customer’s utilization of services, including:

  • Camera / Gallery Photo
    Used to capture images while filling out KYC documents and updating profile pictures. Stored on server and shared for identity verification.

  • Network State and Internet Access
    Used to check connectivity and complete transactions through APIs.

  • Read Contacts
    Accesses phone contacts to auto-fill numbers in the app. Not stored or shared.

  • User SMS
    Used for sending/receiving SMS when no internet is available for transactions. Sending may incur charges.

  • Precise Location Permission (non-continuous)
    Used for Agent Locator to display nearby agents on the map.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience.

We may use your personal information to:

  • Verify user’s identity
  • Complete transactions effectively as per user’s request
  • Communicate about changes to our services
  • Respond to user’s queries or assistance requests
  • Protect from unauthorized use of the wallet
  • Promote and market our products and services
  • Safeguard against fraud, money laundering, and misuse of account through necessary identity verification

Disclosure of information

User’s information will be kept confidential and not disclosed except as required by regulators or with user consent.

We may log activities using cookies, server log files, etc., for analytics and improved platform experience.

If users do not provide consent, IME Digital reserves the right to withhold or withdraw services.

Changes to our Privacy Policy

Our Privacy Policy may change from time to time. Updates will be reflected with a new date. For significant changes, we will notify through SMS, push notifications, or email.

How to contact us

For questions, concerns, or feedback regarding this privacy policy, please email us at privacy@imepay.com.np.

“Your consent to use IME Pay will adhere to the above-mentioned privacy policy.”